Privacy Policy for Eshanit.com.au
Effective Date: 9 October, 2025
1. Introduction
Welcome to Eshanit.com.au (“we”, “us”, “our”, or “Eshanit”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit our website, make purchases, or otherwise interact with us.
By using our website, services, or providing us with your personal information, you agree to the terms of this Privacy Policy.
2. Scope
This policy applies to all personal information collected by us (online, offline), including through our website(s), mobile or web applications, email, customer support, orders, social media, and marketing activities.
3. What Information We Collect
We may collect the following types of personal information:
Contact Information: name, email address, phone number, postal address, billing address, shipping address.
Account Information: username, password (hashed), preferences, order history.
Transaction Information: details of products purchased, payment method, transaction amounts, date/time of purchase.
Device & Technical Information: IP address, browser type, operating system, device identifiers, browsing data, cookies, usage logs.
Marketing & Communications Information: your preferences to receive marketing, subscription status, responses to surveys.
Third-Party Data: information we receive from third parties (e.g. social login providers, payment gateways, fraud detection services).
We do not knowingly collect information from minors (under 13) without parental consent.
4. How We Use Your Information
We use your personal information for the following purposes:
To process and fulfill your orders, payments, deliveries, and returns.
To communicate with you (e.g. confirm orders, send receipts, respond to inquiries).
To provide customer support and resolve problems.
To improve our services, website, functionality, and user experience.
To send you marketing, offers, newsletters, or promotional materials (with your consent where required).
To detect and prevent fraud, misuse, or illegal activities.
To comply with legal obligations, enforce our terms, or protect rights, property, or safety.
We will only use your personal information for purposes compatible with the ones for which it was collected, unless otherwise required or permitted by law.
5. Legal Basis for Processing (if applicable)
If applicable (e.g. under GDPR or similar laws), we rely on one or more of the following legal bases for processing your personal data:
Your consent (where required).
Performance of a contract (e.g. when you place an order).
Legal obligation compliance.
Legitimate interests (e.g. fraud prevention, improving services), insofar as those interests do not override your rights.
6. Disclosure & Sharing of Personal Information
We may share your personal information with the following categories of third parties:
Service Providers & Processors: payment gateways, shipping and logistics, hosting providers, cloud services, analytics, marketing, email delivery, customer support tools.
Business Partners: promotions, joint marketing, or affiliate partners (only with your consent or where permitted).
Legal & Regulatory Authorities: where required to comply with law, respond to legal process, protect rights or safety.
Acquirers or Successors: in case of a merger, acquisition, or asset sale, your personal information may be transferred (subject to confidentiality commitments).
We will require third parties to safeguard your data and use it only for permitted purposes.
7. Cookies, Tracking & Analytics
We use cookies and similar tracking technologies (e.g. web beacons, pixels, local storage) to collect information about your browsing behavior, preferences, and usage patterns. This helps us improve our website, customize content, monitor performance, and serve targeted marketing.
You can manage or block cookies through your browser settings; however, blocking some cookies may degrade certain features or functionality of our site.
We may also use analytics tools (e.g. Google Analytics, or other similar services) to analyze usage and improve our service offerings.
8. Data Retention & Storage
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, enforce agreements, or as otherwise allowed by law.
We implement appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction.
9. Your Rights & Choices
Depending on your jurisdiction, you may have certain rights with respect to your personal information. These may include:
Access: request a copy of your data.
Correction: request correction or update of inaccurate or incomplete data.
Deletion: request deletion of your data (subject to legal or business limitations).
Restriction or objection: request to limit or object to certain processing.
Portability: request transfer of your data to another service.
Withdraw consent: to the extent processing is based on consent, withdraw that consent.
To exercise your rights, please contact us at [contact email]. We will respond within applicable timeframes under applicable law.
10. International Transfers
If we or our service providers transfer personal data across borders (e.g. between Australia and other countries), we will ensure appropriate safeguards (e.g. standard contractual clauses, binding corporate rules) to protect your information in accordance with relevant privacy laws.
11. Security
We take reasonable measures to protect your personal information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach, we will comply with applicable notification requirements.
12. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from minors without parental consent. If you believe we have inadvertently collected such data, please contact us, and we will take steps to delete it.
13. Third-Party Links & Services
Our website may contain links to third-party websites or services over which we have no control. This Privacy Policy does not apply to those third parties. You should check the privacy policies of those websites before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and post the updated policy on our website. We may notify you (e.g. via email or website banner) of significant changes.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Eshanit.com.au
Email: info@eshanit.com,au
Phone: 1300 774 974